At Seven Sisters Florist, we take pride in being your trusted local florist, serving households and businesses in and around Seven Sisters. Your satisfaction with our fresh flower arrangements is our highest priority. Every bouquet we deliver is carefully crafted using the freshest flowers so your gift arrives vibrant and beautiful.
Occasionally, items can be damaged during transit despite our best protective packaging. If your flowers or gifts arrive damaged, please notify us on the same day of delivery. We ask for a clear photo and a brief description of the issue. Reporting promptly ensures we can verify the problem and offer a fair and fast solution to put things right.
We guarantee the freshness of all flowers supplied by Seven Sisters Florist for at least five (5) days from the date of delivery, provided proper care is taken (such as changing water, trimming stems, and keeping the arrangement away from direct sunlight or heat). If your flowers fail to meet this standard of freshness within this window, please let us know immediately so we can investigate and resolve any concerns.
Your peace of mind is important. If you have a valid issue with your order, we offer the following resolutions:
Our team will confirm eligibility for a replacement or refund based on the specific circumstances and the timeliness of your report. Please keep the original product until you receive instructions from us, as we may need to arrange for a return or collection.
At Seven Sisters Florist, we value your feedback, both positive and negative. If you are unhappy with any part of your experience, please contact us with details about your order and your concerns. Our customer service team will review your complaint thoroughly and reply as soon as possible—usually within one business day.
If a resolution is offered, we will ask for your agreement before proceeding with a replacement, refund, or other appropriate solution. Your satisfaction is our goal, and we commit to handling every concern fairly and promptly.
Seven Sisters Florist is proud to serve the local community, including households and businesses in Seven Sisters and surrounding areas. We are committed to building trust with every delivery and stand by our Fresh Flowers Guarantee. Thank you for choosing us as your neighbourhood florist—we look forward to brightening your celebrations and memories with stunning, long-lasting flowers every time.
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