Welcome to the Terms & Conditions for Seven Sisters Florist. By ordering flowers and related products via our online store, you agree to be bound by these Terms & Conditions. These terms are intended to clarify the rights and obligations for both Seven Sisters Florist ("we", "us", "our") and you, the customer ("you", "your"), specifically regarding the sale, purchase, and delivery of flowers and floral arrangements. Please note, these Terms & Conditions apply to all orders placed via our website for delivery to customers located in Seven Sisters and the surrounding areas.
All flower orders with Seven Sisters Florist are made online via our website. To place an order, browse our available selection, choose your preferred bouquet or arrangement, and follow the on-screen prompts to complete your order. It is the customer's responsibility to ensure all delivery details, including recipient name, address, postcode, and phone number, are provided accurately.
When you place an order, you will receive an automatic confirmation email acknowledging receipt of your order. This confirmation does not imply acceptance of your order, but indicates your request has been received. Seven Sisters Florist reserves the right to accept or decline any order at our discretion and will not be obliged to supply the goods unless your order has been accepted and dispatched.
Occasionally, due to seasonal availability or factors beyond our control, certain flowers or products displayed online may have limited stock. If a specific flower, arrangement, or product in your order is unavailable, we reserve the right to substitute with flowers of equal or greater value and a similar style, while making every effort to maintain the overall appearance of the arrangement.
After your order has been reviewed and accepted, we will communicate dispatch and delivery details through your preferred contact method (as entered at checkout). Seven Sisters Florist reserves the right to reject or cancel your order at any stage prior to dispatch for reasons including, but not limited to, product unavailability, payment issues, or incomplete or inaccurate recipient information. If we are unable to fulfil your order, we will notify you promptly and issue a full refund if payment has already been made.
All flower prices are clearly displayed on our website and are quoted in pounds sterling (GBP). Prices are subject to change at any time, but such changes will not affect purchases that have already been confirmed. Prices generally include VAT, where applicable. Any relevant delivery charges will be added during the checkout process before payment is taken.
Payment must be made in full at the time of placing your order. We accept major debit and credit cards as indicated at checkout and any other payment method specified on our website. By submitting your payment, you warrant that you are authorised to use the chosen payment method and possess sufficient funds to cover the cost of the order.
In the event of a payment error, declined transaction, or if payment is not received in full, Seven Sisters Florist reserves the right to cancel or withhold order fulfilment until the payment issue is resolved.
Seven Sisters Florist offers flower delivery services throughout Seven Sisters and the surrounding areas, including designated postcodes as displayed on our website. Delivery dates and time frames are indicated during checkout. While we strive to deliver on your requested date, delivery times are not guaranteed unless explicitly stated as such.
For same-day flower delivery, orders must be placed before the cut-off time stated on our website. Orders placed after this time will be delivered on the next working day or as specified in your order confirmation.
It is the customer’s responsibility to ensure the recipient will be available at the delivery address to receive the flowers. If the recipient is not available, our florist will either leave the flowers in a safe place, with a neighbour, or attempt to redeliver, as appropriate. In such cases, a delivery note may be left to inform the recipient.
Seven Sisters Florist cannot be held responsible for missed deliveries resulting from incomplete or incorrect delivery details provided by the customer, or if the recipient is not available to accept delivery. Additional delivery fees may apply if repeat delivery attempts are required due to incorrect details or absence.
If you wish to amend or cancel your order, please contact us as soon as possible. Amendments (such as changes to delivery address or card message) or cancellations can usually be made up to 24 hours before the scheduled delivery date. We will make every effort to accommodate your request. However, if flowers or arrangements have already been made, dispatched, or are in the process of delivery, amendments and cancellations may not be possible.
For orders cancelled before dispatch, we will issue a full refund via your original payment method. For cancellations requested after dispatch or delivery, refunds will be at our discretion and may not be possible, given the perishable nature of our products.
If you have ordered flowers for delivery on Valentine’s Day, Mother’s Day, Christmas, or other peak periods, please allow extra time for amendments or cancellations, and refer to our seasonal policy updates (if any).
As our products are perishable, returns are generally not accepted unless the flowers arrive damaged or are of unsatisfactory quality. If you are unhappy with the quality of your flowers, please contact us within 24 hours of delivery with a description and a photograph of the bouquet in question.
We are unable to consider refund or replacement requests more than 48 hours after the delivery date, except in exceptional circumstances. For claims deemed valid, we will offer a replacement or a refund, at our discretion. Refunds will be credited to the original payment method used for the purchase.
While Seven Sisters Florist endeavours to provide the highest quality products and service, we shall not be liable for any indirect, consequential, or economic losses arising in connection with your purchase or use of our online flower delivery service in Seven Sisters and surrounding areas. Our total liability in respect of any order is limited to the value of the products purchased.
We are not responsible for failed deliveries or defects resulting from inaccurate order information, improper handling or care of flowers after delivery, or for circumstances beyond our reasonable control, including but not limited to, adverse weather, public holidays, or third-party courier delays.
Nothing in these Terms & Conditions seeks to exclude or limit our liability for personal injury or death caused by our negligence, fraud, or for any statutory rights that cannot be excluded under UK law.
We process your personal data in accordance with our Privacy Policy, which sets out how we collect, use, and protect your information in connection with online flower delivery services in Seven Sisters and the surrounding areas. By placing an order, you agree to such processing and warrant that all data provided by you is accurate and up-to-date.
All content, images, product names, and descriptions on our website are the intellectual property of Seven Sisters Florist or its licensors. No part of this website may be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose without our express written consent.
Seven Sisters Florist reserves the right to update, modify, or replace any part of these Terms & Conditions at any time, without prior notice. Any changes will take effect from the date of publication on our website. It is your responsibility to review these Terms & Conditions prior to placing an order, to ensure you are aware of any updates.
These Terms & Conditions and any dispute arising under them are governed by and construed in accordance with the laws of England and Wales. By ordering from Seven Sisters Florist, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Should any provision of these Terms & Conditions be found unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining Terms & Conditions will remain in full force and effect.
These Terms & Conditions apply to all customers purchasing online for flower delivery in Seven Sisters and surrounding areas, including all specified postcodes and local communities as available for delivery on our website.
If you have any questions about these Terms & Conditions for Seven Sisters Florist's online flower delivery, please refer to our website FAQs or contact our shop directly during office hours. Thank you for choosing Seven Sisters Florist for your flower delivery needs in Seven Sisters and the wider community.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Seven Sisters, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Seven Sisters.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
